Privacy and Cookie Policy
Introduction
Regency Hampers Ltd are committed to maintaining the trust and confidence of visitors to our web site and subscribers to our newsletter. Here you’ll find information on how we treat data that we collect from visitors to our website, or for example, when someone subscribes to our newsletter, brochure request or enquiry form.
The Information we collect
Information is collected from you when you register with us, purchase from us, submit enquiries or forms, request a brochure or use some of the advanced features of our website. The information we collect is clearly set out on the web page on which we collect it.
We collect and store the following details when you place an order with us:
- Your name
- Your address
- Your telephone number
- Your email address
- Recipient name(s) (if provided)
- Recipient address(es) (if provided)
- Recipient phone number(s) (if provided)
- Special requests and notes pertinent to the provision of customer services and CRM.
In addition, we may collect your IP address and use cookies to allow the correct function of the site.
You can find more information on how cookies are used on this website in the Cookies Policy.
Why we collect it:
We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally whilst marketing to you more effectively, as well as process orders and provide after-sales care.
Mailing Lists
As part of the registration process for our e-newsletters and email offers, we collect personal information. We use that information for a number of reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to confirm our records are accurate and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Notice.
You can unsubscribe to all or specific mailings at any time by clicking the Unsubscribe link at the bottom of any of our emails, going to your account preferences here or by emailing us directly .
Who we may disclose your information to:
We do not disclose your information to third parties for marketing purposes. In certain circumstances we may disclose or access your account if required to do so by law or by any governmental body.
Data Protection:
Regency Hampers Ltd. is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at https://ico.org.uk/
Security:
Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL (Secure Sockets Layer). However, no data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.
Accessing and updating your personal information:
You are entitled to view, amend, or delete the personal information that we hold. Please contact us to submit your request via email.
Links to Other Web Sites:
This Privacy Notice does not cover the links within this site to other websites. Those sites are not governed by this policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
Changes to this Privacy Notice
We keep our Privacy Notice under regular review. This Privacy Notice was last updated on 18th May 2018.
Questions?
If you have any questions/comments about our use of cookies or our privacy policy, please call us on 01242 500920 or contact us by email.
COOKIES POLICY
We use a system for classifying the different types of cookies which we use on the Website, or which may be used by third parties through our Website. This classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the potential loss of functionality if you decide you don't want to have them on your device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.
You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu
Here is a list of the categories of cookies we use and why:
Strictly necessary cookies
These cookies enable services you have specifically asked for. They are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. For example, if you use our online checkout, cookies are used to help us identify your order throughout the ordering process. These cookies do not contain any personally identifiable information.
Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
An example of a performance cookie used on www.regencyhampers.com is Google Analytics.
Google Analytics is used to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember information you may enter (such as an encrypted delivery address for the purpose of obtaining an accurate delivery cost) and provide enhanced, more personal features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Third-party cookies
These cookies allow third-parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Facebook, Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
GDPR POLICY
A. OUR INFORMATION
Regency Hampers Ltd.
Company Registration No: 04246038
Registered Address: Unit B Pershore Airfield, Long Lane, Throckmorton, Pershore, WR10 2JH
VAT Number: GB790623910
Email Address: enquiries@regencyhampers.com
Telephone number: 01242 500920
Regency Hampers Ltd. is officially recognised by the Information Commissioner in the UK as a data controller in compliance with the Data Protection Act of 1998. Additional information regarding the registration can be found at the following website: http://www.ico.gov.uk B. Overview of Notice
Regency Hampers Ltd are committed to maintaining the trust and confidence of visitors to our web site and subscribers to our newsletter. This notice contains information on how we collect, store and process data that we collect from visitors to our website, or for example, when someone subscribes to our newsletter, requests a brochure or submits an enquiry form. It also outlines individuals' rights under applicable data protection laws.
C. Definition of Personal Data
According to the General Data Protection Regulation (EU Regulation 2016/679), also known as the GDPR, personal data is defined as any information that can be used to identify a person directly or indirectly. This can include details such as name, contact information, identification numbers, location data, and online identifiers. Personal data is any information that can be used to identify an individual. Specific types of personal data that the Company collects and uses will be outlined in Section E of the notice.
D. Rights Regarding Personal Data
Under the General Data Protection Regulation (GDPR), you have certain rights regarding the collection and use of your personal data. Our company is committed to upholding these rights.
1. Right to Access
You have the right to access the personal data we hold about you. Information on how to do this can be found in Section J.
2. Right to Information
You have the right to be informed about how we collect and use your personal data. This Privacy Notice should provide that information, but you can always contact us for additional details or to ask any questions. Contact information can be found in Section L.
3. Right to Object to Processing
You have the right to object to us using your personal data for a particular purpose or purposes.
4. Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to have it rectified. Contact us using the details in Section L for more information.
5. Right to Data Portability
You have the right to ask for a copy of your personal data that you have provided to us, and in some cases, to re-use it with another service or business if it was processed using automated means and was used with your consent or for the performance of a contract.
6. Right to Be Forgotten
You have the right to ask us to delete or dispose of any of your personal data that we have. Contact us using the details in Section L for more information.
7. Right to Restrict Processing
You have the right to prevent the processing of your personal data.
8. Rights Relating to Automated Decision-Making and Profiling
We do not use your personal data in this way. More information on how we use your personal data, including automated decision-making, can be found in Section F.
E. Types of Personal Data
We may gather personal data from you through various means, such as registering with us, making a purchase, or utilising certain features on our website. The specific data we collect is indicated on the respective pages where it is gathered.
When placing an order with us, we will collect, encrypt, and store the following information:
- Your name
- Email address
- Phone number
- Street Address
- Recipient Name (if provided)
- Recipient Address (if provided)
- Recipient phone number(s) (if provided)
- Special requests and notes pertinent to the provision of customer services and CRM.
We may also obtain your IP address and use cookies, unless you have configured your browser to disable them. You can find more information on how cookies are used on this website in the Cookies Policy.
F. Use of Personal Data
In accordance with the General Data Protection Regulation (GDPR), we must have a lawful reason for using any personal data we collect. This can include fulfilling a contract with you, obtaining your consent, or serving our legitimate business interests.
1. Purpose of Collecting Personal Data
The personal data we collect may be used for the following reasons:
- Managing your account and supplying our products and services
- Entering into a contract with you, including collecting details of both you and the intended recipient (if applicable)
- Personalising and customising our products
- Responding to any enquiries or communications from you (e.g. by telephone or email)
- Sending you information or offers by email or mail, with your consent, from which you can unsubscribe or opt-out at any time by contacting us
2. Marketing and Communication
With your permission, or as allowed by law, we may also use your personal data for marketing and communication purposes. This may include sending you information about our products or services by email, phone, or mail. We assure you that any marketing communication will be lawful and not considered spam. We will always comply with GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and give you the choice to opt-out.
3. Data Security
We prioritise securing your personal data and may use SSL (Secure Sockets Layer) encryption on certain sections of our website. However, we cannot guarantee complete security of any information you transmit to us and such transmission is at your own risk.
G. Storage of Personal Data
Your personal data will only be stored for as long as it is needed for the reasons it was initially collected. Once it is no longer necessary, it will either be securely archived or deleted upon request.
H. Reasons for Collection
Your information is collected so that we can personalise your use of the site, help you navigate the site, and improve it overall while also marketing to you more effectively. We may also send you information about related products and services based on your marketing preferences. You can change your marketing preferences at any time by contacting us or accessing your account and adjusting your mailing options.
Your personal data is of the utmost importance to us, which is why we take several steps to protect it, including:
- Our systems for storing personal data are protected by password
- The servers where personal data is stored are kept in locked rooms
- Cupboards containing personal data are also locked securely
- Backups are kept in encrypted form
- Only authorised staff members can access the data
- All records of personal data are shredded once the retention period has ended
I. Sharing of Personal Data
We will not share any of your personal data with third parties, except in limited circumstances.
For instance, we may be legally obligated to share certain personal data, including yours, in the event of legal proceedings or to comply with legal obligations, court orders, or government instructions.
J. Access to Personal Data
As a user, you have the right to know what personal data we have collected about you, including any specific details and a copy of it. This process is referred to as a "subject access request".
1. Making a Subject Access Request
To make a subject access request, it must be made in writing and sent to the designated email or postal addresses provided in Part L, with the heading "Subject Access Request". This is the quickest and most efficient way of providing us with the necessary information to respond to your request as soon as possible.
2. Fees for Subject Access Requests
Generally, making a subject access request does not incur any charges. However, in cases where your request is considered "manifestly unfounded or excessive", such as making repetitive requests, a fee may be imposed to cover our administrative expenses.
3. Our Response Time
We aim to respond to your subject access request within 30 days and not longer than one month from the date of receipt. Typically, we will provide a complete response that includes a copy of your personal data within this timeframe. In exceptional cases, particularly if your request is more complex, additional time may be needed, up to a maximum of three months. We will keep you informed of any developments.K. Retention of Personal Data
In compliance with legal requirements, the Company shall only retain personal data for as long as it serves the specific purpose(s) for which it was collected, held, and processed. The duration of retention varies depending on the type of personal data and the purpose(s) it is used for, and is subject to regular review. Factors taken into consideration when determining retention periods include:- The nature of the personal data;
- The intended use of the data;
- The Company's legal justification for collecting, holding, and processing the data.
L. Enquiries
For enquiries related to personal data and data protection, including making a subject access request, please direct your communication to the Data Protection Officer using the following methods:
EMAIL:-
PHONE:-
01242 500920
MAIL:-
Regency Hampers Ltd.
Unit B Pershore Airfield
Long Lane
Throckmorton
Pershore
WR10 2JH
M. UPDATES
This Privacy Notice may be updated as needed. This could occur due to changes in the law or changes in our business that impact personal data protection.