Terms and Conditions

SUPPLY

Some products contain nuts, egg, milk and other allergens. Please refer to product packaging for further information.

All contents have been fairly described through the Contents List and photographic props such as demonstrative foods and drinks, plates, glasses, cutlery and other utensils are not included unless stated.

We guarantee a minimum shelf life of 5 days from point of despatch for most perishable goods (reduced to 2 days for fruit, bread and other bakery items), therefore please ensure that the delivery is scheduled mindful of this timeframe.

The weights given are approximate only and packaging may vary from those shown.

In the event of supply difficulties, Regency Hampers reserve the right to substitute goods or packaging of equal quality and value.

Wine vintages and labels may vary from those shown.

All items featured within our brochure and website are subject to availability.

Items containing alcohol can only be ordered by and delivered to persons aged 18 and over.

The complimentary gift message service provided by Regency Hampers is offered on a functional basis, optimised to ensure the confidentiality and integrity of the message and any depiction of this service is purely illustrative.

The complimentary gift ribbon service is subject to availability and may vary according to season, and thus is not guaranteed.

The product images shown on the website are intended for presentation purposes only. Gifts and their contents are configured for safe and secure transit using the appropriate packaging methods, employed at Regency Hampers' discretion.

Because our baskets and wooden boxes are hand-made from natural materials, weave styles and willow colours / shades / finishes may vary from examples pictured.

DELIVERY

Whilst Regency Hampers will do our utmost to ensure deliveries are made on the requested date, please note that such dates serve as estimates only and cannot be guaranteed in any way.

Any claim for non-delivery of any Goods shall be notified in writing by the Customer to Regency Hampers Ltd within 5 days of the intended delivery date. Any claim for damage to any Goods shall be notified in writing by the Customer to Regency Hampers Ltd within 24 hours of delivery.

Regardless of how the order is communicated to Regency Hampers (on-line, fax, e-mail, telephone-call etc.), it is the customer’s responsibility to ensure that all order and delivery details are correct at least two working days prior to despatch.

Regency Hampers reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery zone, e.g. UK Mainland option selected for a Scottish Highlands or UK Offshore destination. If the customer is in any doubt as to the correct delivery option for their chosen destination then it is their responsibility to consult Regency Hampers prior to placement of the order.

Our guarantee is limited to delivering to the building, not individual recipients.

Regency Hampers do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:

• inaccurate or incomplete delivery address details;
• delayed payment (cleared funds);
• delayed order receipt.

Regency Hampers reserve the right to charge the Customer an additional fee for carriage, repeat handling or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the Customer, or due to recipient absence.

ORDERING

All goods remain the property of Regency Hampers Ltd. until they have been paid for in full (cleared funds).

Orders are not accepted until the point of despatch.

Prices quoted are subject to change without notice.

No order which has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and in terms that the Customer shall indemnify the Company in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.

RETURNS POLICY

We operate a returns policy for order cancellation. You are allowed a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the standard delivery charges (excludes any Saturday or timed delivery slot surcharges) to you, if you choose to cancel your order for any reason, provided you comply with the below:

• You notify us of your cancellation in writing to info@regencyhampers.com within 14 days of delivery. By return, we will confirm the returns delivery address.
• The goods remain unused and component parts are unopened.
• You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely in the original packaging.
• You are responsible for returning the goods to us at your own cost, and including a printout of your invoice or your order number.
• Refunds will be issued upon safe receipt of the item. Refunds will be made via the original payment method.

Exceptions

If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:

• Fresh items (including cheese, meat, fish, fruit or flowers)
• Tailor-made or personalised goods

FORCE MAJEURE

The Company shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.

LAW AND JURISDICTION

This agreement shall be governed by English law.

Gift Vouchers / E-Gift Vouchers

Gift vouchers will expire 18 months from the delivery date set at the time of purchase. After this point we will not refund any balance remaining and we will invalidate the gift voucher.

Gift vouchers cannot be exchanged for cash. We do not give change or refunds on gift vouchers.

Where goods you have purchased with a gift voucher are subsequently exchanged for goods of a lower price or returned, monies owing will be refunded to the same gift voucher code.

We reserve the right to refuse to accept a gift voucher which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.

We reserve the right to amend the gift voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.